Terms and Conditions of sale (TCS )
All purchases made on doming-stickers.eu web shop are regulated by the following Terms and Conditions of sale (hereinafter TCS). By clicking on the “accept” button in the ordering process, the User accepts this TCS without any limitations or reservations. These TCS are assumed as a Contract.
Object of Contract
The web site doming-stickers.eu provides web-to-print service, including printing and production of customized doming stickers in various sizes and shapes and on various materials. The site belongs to SARK Design and Engineering Ltd.
Contractors and conclusion of contract
The contract is concluded between SARK Design and Engineering Ltd. (hereinafter Contractor), on the one hand and the consumer and traders (hereinafter Customer), on the other.
A consumer is any natural person, insofar as the purpose of the ordered products cannot be attributed to his commercial or independent professional activity. He must be reached the age of 18.
In contrast, an entrepreneur is any natural or legal person or legal partnership that acts in the course of the contract in the exercise of its commercial or independent professional activity.
Products can be initially placed in the shopping cart without obligation and entries can be corrected at any time before sending the order. The contract is concluded by clicking on the order button to accept the offer for the products contained in the shopping cart. Immediately after submitting the order, the Customer will receive confirmation by email.
The language available for conclusion of the contract is English.
An overview of the ordering process is available in FAQ section » How to place an order.
Prices and payment
All product prices calculated on the Site are given in Euros and without VAT. When needed, the VAT is added, depending on the country of registration. The prices are EXW Stara Zagora, Bulgaria / Incoterms 2020/.
If you wish to order doming stickers exceeding the selectable quantities or sizes, you can write a request using Contact Form in Home » Support » General Sales Request.
The purchase price is charged in Euro and payments are accepted in Euro only.
The prices are subject to change by the Contractor without any notice.
Full advance payment is required to process any orders for doming stickers. The orders are started after the final proof approval and the complete payment are received. The term of payment is two weeks after conclusion of the Contract.
The payment method available is via bank transfer. This may delay receiving the money by 1-2 days, in addition to the production and shipping time. The order number must be entered in the payment reference section so the transaction can be identified.
The invoice will be issued within 5 days from the receipt of the amount in the bank account to the name of the beneficiary stated at the time of order placement. Customer can find the Invoice in a dedicated section of the My Account area. A paper copy of the Invoice will be sent along with the ready order.
Other payment methods are forthcoming.
Production time
Production time depends on quantities of doming stickers and printed method selected. It takes 3-5 business days for most of the cases. The production time begins after order clarification (data receipt, print approval and payment confirmation).
Shipping and Delivery
Shipping costs are determined depending on weight and are displayed in the shopping cart before placing the order. The weight is calculated for all products, placed in the shopping cart. Shipping costs are to be paid by the Customer.
Delivery times are only indicative and are not guaranteed since they depend on the delivery performance of third parties, such as couriers.
Information about shipping can be found in Home » Support » Shipping & Payment.
Risks relating to Products are passed to the Customer at the moment the Products are handed over to the courier.
Contractor will not be responsible for delays in shipments due to Force Majeure Event.
Customer responsibility for uploaded content
The Customer is responsible for carefully reviewing their files and correcting any issues prior to placing the order.
He is sole responsible for the content and the images to be printed and then performed as doming stickers.
The Customer must obtain authorisation for reproduction, where necessary. The Contractor will not under any circumstances check content, apart from aspects related to the technical specifications and the artwork’s compatibility with the required specifications.
The Contractor cannot in any way be held liable for the unauthorised use of images by the Customer or for any breach of third-party rights relating to them.
In case of violation of third-party rights through execution of the order, the Customer will indemnify the Contractor against any claims and damages resulting thereof asserted against him and the costs for legal defence upon proof.
The Contractor reserves the right, at any time, to stop any orders which clearly breaches the intellectual property rights of third parties or which is defamatory, violent or otherwise contrary to public law and decency. This does not mean that the Contractor is in any way obliged to check the Customer’s templates and content for possible legal violations. Responsibility in this regard lies exclusively with the Customer.
Quality of Goods and Guarantees / Contractor responsibility
The Customer must thoroughly check the conformity of the doming stickers with the order placed. He must notify the Contractor within seven (7) days after the delivery is received, of any alleged defect, shortage in quantity, damage or failure to comply with the description or quote. The Contractor will not allow any returns or exchange of stickers if the inadequacy is not reported before the mentioned deadline.
If the Contractor has not received a notice within this time frame, he will assume that the order is accepted and will be under no obligation to provide a reproduce or refund or replace of order.
In cases of any complaints reported for real mismatch of order placed and doming stickers received, the Contractor will do its best to respond up to 24 hours. The Customer must save all packaging and boxes for return shipping, if needed.
Once the problem with the stickers is identified, the Contractor’s Customer Service Representative will contact you to discuss an appropriate remedy, which may include either a reproduce or replace or refund.
For questions regarding Reprint / Refund Policy contact info@doming-stickers.eu.
Liability limits
The Contractor will not be liable for any failure to perform or delay in performance of any of his obligations under a Contract that is caused by events outside his reasonable control (Force Majeure Event).
A Force Majeure Event includes any act, event, non-happening, omission or accident beyond any reasonable control and includes in particular (without limitation) the following:
- Strikes, lock-outs or other industrial action.
- Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war.
- Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster.
- Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.
- Impossibility of the use of public or private telecommunications networks.
- The acts, decrees, legislation, regulations or restrictions of any government.
Contractor’s performance of obligations under this Contract is deemed to be suspended for the period that the Force Majeure Event continues, and will have an extension of time for performance for the duration of that period. The Contractor will use his reasonable efforts to bring the Force Majeure Event to a close or to find a solution by which his obligations under the Contract may be performed despite the Force Majeure Event.
Applicable law, place of jurisdiction and Dispute resolution
These Terms and Conditions and the orders placed under them are governed by Bulgarian law.
If the Customer is a trader within the meaning of the Bulgarian Commercial Code, a legal entity under public law or a special fund under public law, the exclusive place of jurisdiction for all disputes arising from or in connection with the contractual relationship in question is the Contractor’s place of business.
The European Commission provides a platform for online dispute resolution (ODR), which is available at https://ec.europa.eu/consumers/odr. Consumers resident in the European Union generally have the option to use this platform that provides an alternative dispute resolution tool without requiring court proceedings. We are not obliged nor willing to participate in a dispute resolution procedure before a consumer arbitration board.
Contact details
For further information and assistance regarding the Website, making orders through the Website, Customers may contact SARK Design and Engineering Ltd. through its Customer Service department in the following ways : info@doming-stickers.eu.
Rev. 5 – 01/07/2022
These Terms and conditions of sale are not retroactive to the date of revision.